St Modwen Homes is star of the show

ST MODWEN Homes, the housebuilder behind Littlecombe in Dursley, has achieved a five star rating from the House Builder’s Federation (HBF); the highest accolade to be granted by the national housebuilding body.

The customer service recognition is based on more than 90 per cent of St Modwen Homes’ customers stating that they would recommend the housebuilder to a friend.

The five star rating also signifies that customers were extremely satisfied with the quality and design of their new home, as well as the handover process and the information they received throughout their house buying journey.

Now five years old, this is only the second year that St Modwen Homes has been submitted for the HBF customer service rating and follows last year’s success of achieving a four star status.

Dave Smith, Managing Director at St. Modwen Homes, said: “We are delighted to be accepted into the small group of home builders that have the elite accolade of the five star rating. We believe quality, beautiful design, the customer experience and our reputation is all intrinsically linked. We will continue to focus on the beauty of our designs and the quality of our product so the other aspects of the equation can follow through.

“We also aim to make sure each and every customer has the best experience possible by delivering a reliable and efficient service at all times. From answering your questions and helping you find the right home for you, to helping you obtain a mortgage and arranging a completion date. It doesn't stop there, our customer service team is on hand when you move in so you know you can count on us.

"To have achieved this accolade based on the feedback from our own customers makes it even more special."

The HBF ratings are the benchmark for housebuilders as they are based solely on an independent survey of home buyers, completed over a 12 month period.

The customer satisfaction survey was launched in 2005 and is analysed by the NHBC (National House Building Council) whose primary purpose is to raise the construction standards of new homes in the UK.

In addition to the HBF’s five star rating, St. Modwen Homes has also achieved a Gold Star rating for the second year running from research specialist, In-House Research.

The housebuilder is currently building a range of new homes at Littlecombe, located in the charming market town of Dursley, just 25 miles from Bristol and 15 miles from Gloucester. Currently, there is a selection of four bedroom homes for sale, with prices starting from £415,995.

St Modwen Homes is the housebuilding business of St. Modwen, the UK’s leading regeneration specialist.

The housebuilder is currently active on 17 developments in the UK, and is set to deliver around 750 homes this year alone.

More information about the housebuilder can be found at stmodwenhomes.co.uk, on individual development’s Facebook pages and on St. Modwen Homes’ Twitter, Instagram and Pinterest.