A FREQUENT barrier which reporters often face is that questions can be asked, but answers are not always given.

In the incidents which vulnerable clients of Guinness Care have faced, there were many questions set to be answered.

The ‘hows and whys’ were put down to staff sicknesses and holidays.

However, a key question which we pitched: “What policies are now in place to stop issues, such as people being left completely without care, from being repeated?” was left completely unanswered.

This is not good enough.

As a local newspaper the Gazette and its reporters often strive to act as a public service.

In the wake of car crashes we seek to distribute diversion routes for other motorists and share loving tributes when tragic lives are lost.

When loved ones go missing we rush to share the appeals to ensure that they are found safe and sound.

And in situations like with Guinness, we ask questions on behalf of the vulnerable.

For these to remain unanswered is unacceptable.