A WIDOW says she feels like she has been ‘pushed out to sea all on her own’ due to the stress she is suffering over damage to her home.

Jan Davies says a conservatory company failed to fix her leaking roof despite her claiming over the damage before the end of the 10 year guarantee.

She bought a conservatory from Panoramic in September 2008, for her house in Gorlands Road, Chipping Sodbury, in which she has lived since 1989.

In April of last year, Ms Davies told Panoramic that a leak had appeared in the roof of the extension, she told the Gazette.

Repair workers came to her house but because of the weather being dry on that day, they couldn’t find the leak, she said.

“I can’t fault the effort when they came to try and fix it,” Mrs Davies said.“But they were just not able to find where the problem was when it wasn’t raining.”

Ms Davies told the Gazette that she has evidence of correspondence with Panoramic from last year, and in January she contacted the company again regarding the leak and an engineer came out and found the source of the issue.

“I was so relieved when they found it because the whole situation had been causing me a lot of stress,” she continued. “I am not all that good with domestic things like this so I was so pleased they were going to sort it.”

Repair work was carried out and Panoramic informed Mrs Davies they had fixed the problem.

However, she said: “We didn’t have any rain for over a week and then, when it came, the leak was even bigger and there was also other areas with water coming through.”

When Mrs Davies informed Panoramic the problem had not been fixed, she claims she was told that any further work would not fall under the 10-year guarantee and that the January visit was a courtesy call.

“I am a widower and I am more than happy to pay but I think that I am well within my rights with this,” she said.

“I just don’t know what to do about it now, I feel like I have been left completely alone.

“My family aren’t around here so I haven’t got the support others have. It is a bit like being put on a life raft and being pushed out to sea all on your own and I just want people to know that this is what may happen.

“I feel completely let down. I cannot fault their efforts in the last months of my guarantee but this could now end up costing me a lot of money.”

Since the Gazette spoke to Mrs Davies, the owner of Panoramic has contacted her regarding a further callout involving an installation manager and a service Engineer, with plans to finally sort the problem.

“I have since been contacted by the owner and he seemed concerned about the whole situation,” Mrs Davies continued.

“He was very nice and informed me that two people will be coming out to have another look at the problem.

“I am really grateful they have now said that they are coming to take another look. I am not being unreasonable but I just want to not have to worry about it.”

Panoramic representatives are expected to visit Mrs Davies at some point over the next week.

They told the Gazette they had offered to go out to the property in February but had not heard back from Mrs Davies.