AN independent letting agency in Yate has continued to grow despite the coronavirus pandemic.

Toni McFall owns Lets Go Let, a company which lets and manages properties on behalf of landlords.

With a wealth of knowledge in her sector, owner Toni has worked in the industry for 23 years consecutively

Her businesses has grown steadily and consistently with her landlords being mainly local and coming to her through word of mouth.

Toni says her business is different to other agencies.

“We do not need to split our time in between selling and letting, as letting is our sole focus,” she said.

“We look at every single application individually.

“We take the time to talk to housing benefit clients, clients with pets, clients who may not tick all the regular boxes and everybody in between.

“We never ignore a text or call or message, we respond to everyone individually and take the time to see what the client has to offer.”

Lets Go Lets is a service which runs seven days a week.

Potential tenants can be moved in on weekends, bank holidays and during the evenings.

It is only ever Toni who visits new landlords and carries out tenant viewings.

“I will only ever offer a property to someone that I would be prepared to put in one of my own houses. If I wouldn’t, then I wouldn’t put them in to yours either,” said Toni.

“Also when I meet new landlords, I am ultimately selling ‘myself’ as this is my company and I am extremely passionate about its success.

“You can’t totally and honestly expect staff to have the same level of enthusiasm for it as you have, and I want my landlords to feel this.

“Our tenants are sourced locally though selling sites, our website and our Facebook page.

“We have just been approved for our second year of trading with the TPO, and Money Shield Ltd. Our official start date was April 1, 2019.

“During lockdown we still operated in exactly the same way as before.

“I am available 24 hours a day, 7 days a week, and when anyone calls, they will get to speak directly to me.

“This still happened and we were able to offer help to lots of landlords and tenants who couldn’t get through to their usual agencies due to staff furlough and office closures.

“We offered virtual tours of empty available properties, and these tours were made personally by me for the clients and sent over by Whats App.

“We actually let around four properties this way and were praised on our attention to detail within these videos.

“We secured two new lets during this period where the landlords had frustrations with their agents at this time, which was obviously great news for us, as were able to help them get their houses advertised and let.”

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